Customer Service Manager

Employer: D C Coventry Ltd

Location: 150 Jubilee Crescent, Coventry, England, CV6 3ES

Job Type: Permanent, Full-Time (37.5 hours per week)

Salary: £38,700 per year

Posting Date: 01/12/2024

Application Deadline: 31/01/2025

Key Skills:

• Strong leadership and training capabilities
• Excellent verbal and written communication skills
• Ability to handle pressure and work efficiently in a fast-paced environment
• Exceptional problem-solving and decision-making skills
• Self-motivated, detail-oriented, and proactive in improving customer experience

Job Requirements:

• GCSEs or Equivalent required
• Relevant Industry Experience Required
• English Level B1 Minimum on CEFR Scale

Key Responsibilities:

• Supervise, train, and manage Customer Service Assistants and Representatives
• Maintain patience and composure when handling challenging situations
• Set and monitor customer satisfaction targets
• Develop and implement customer loyalty programs
• Establish and enforce customer service policies